Customer Service Advisor

Are you a people person who enjoys building relationships & delivering exceptional service?

We're recruiting on behalf of a leading manufacturer in their field, looking to grow their team with a personable Customer Service Advisor in St Leonards.
This is a great opportunity to join a supportive, friendly environment where you'll play a key role in delivering a seamless experience for customers - from first contact through to successful delivery.

The Role

• Responding to incoming customer enquiries via phone & email
• Processing & inputting orders onto the CRM
• Coordinating delivery schedules with internal departments & third-party couriers
• Maintaining regular communication with customers through to order completion
• Building positive relationships to encourage repeat business
• Setting up & maintain electronic & manual records for customers & orders

The Person

• Friendly, confident communicator with a great telephone manner
• Organised, detail oriented, & proactive in solving problems
• Passionate about customer satisfaction & delivering excellent service
• Previous customer service experience is a bonus, but not essential

The Package

• Competitive salary of up to £27,000 DOE
• Monday to Friday, either 8.30am - 4.30pm, or 9am - 5pm
• 25 days holiday + bank holidays & your birthday off!
• Contributory pension scheme
• Great team culture & long-term career opportunities
• Additional employee perks & benefits

Whether you've worked in retail, hospitality or are just starting out, this is a great opportunity to take that step into an office-based role! Apply now to find out more.