Advanced Multi Skilled Operative

The Advanced Multi-Skilled Operative is responsible for delivering a high-quality, customer-focused repairs and maintenance service across properties and communal areas. The post holder will undertake a wide range of carpentry, plumbing and associated trade works to an advanced multi-skilled standard, ensuring compliance with health and safety legislation, service standards and Abri policies.
Key Duties and Responsibilities

• Undertake a broad range of carpentry, plumbing and associated trade works to an advanced multi-skilled level, including masonry, tiling and plastering (internal and external), in line with Skills Awards L3 NVQ Diploma in Maintenance Operations or equivalent
• Ensure all work is carried out in full compliance with health & safety legislation, building regulations, relevant codes of practice and service standards, including correct use of PPE
• Liaise effectively with customers, colleagues and other stakeholders to ensure clear communication regarding progress, outcomes and follow-on actions
• Escalate complex issues to senior staff where required to identify appropriate remedial solutions
• Deliver a high-quality, right-first-time service, completing repairs within agreed priorities and timescales
• Act as a professional ambassador for Abri, maintaining positive customer relationships at all times
• Accurately apply and interpret Schedules of Rates (SoR) to ensure correct job costing and variation of repair orders
• Participate in the out-of-hours emergency call-out rota and attend emergency repairs when required
• Accurately complete and maintain all job records, paperwork and reports in line with Abri policies, using appropriate IT systems and devices
• Procure job-related materials from approved suppliers in line with value for money principles
• Maintain appropriate stock levels within the works vehicle to support efficient service delivery
• Ensure the works vehicle is kept clean, safe and roadworthy, carrying out regular safety checks and reporting defects to the Fleet Manager and Support Team

Knowledge, Skills and Experience Required

• Competent in completing a wide range of carpentry, plumbing and associated trade tasks to a high standard
• Demonstrable experience working across a variety of property types and repair scenarios
• C&G or NVQ Level 3 qualification in Carpentry or Plumbing, or equivalent time-served experience
• Experience working as part of a trade team delivering services to tight timescales
• Ability to accurately record work undertaken, including labour, materials and costs (paper or electronic systems)
• Full UK driving licence
• Ability to undertake physically demanding work
• Strong commitment to delivering excellent customer service
• Demonstrates Abri’s Values and Behaviours at all times

Additional Responsibilities

• Assist other trades as required to ensure residents receive the best possible service
• Undertake multi-task working where trained and competent to do so
• Participate in training and development activities to broaden skill levels as required
• Carry out any other reasonable duties consistent with the grading and responsibilities of the role