Resident Engagement Officer

Job Title: Resident Engagement Officer 
Location: West London (5 days per week in office)
Rate: £25.00 per hour (Umbrella)
Contract: 3-month ongoing contract

Start: ASAP

Overview We are recruiting an enthusiastic and experienced Resident Engagement Officer to join a busy Housing team in West London. This role focuses on strengthening relationships with residents, supporting engagement activities, and ensuring residents have a meaningful voice in shaping housing services.

Key Responsibilities

• Plan, coordinate, and deliver resident engagement activities, events, and community meetings.
• Build strong relationships with residents, community groups, and local stakeholders.
• Support the development of resident panels, forums, and focus groups.
• Gather resident feedback and ensure it is used to shape service improvements.
• Assist with communication campaigns, including newsletters, surveys, and digital engagement tools.
• Promote inclusion and encourage participation from diverse resident groups.
• Support wider Housing projects and initiatives linked to engagement and community development.

Requirements

• Experience in resident engagement, community development, housing, or similar environments.
• Strong communication and interpersonal skills.
• Ability to build positive relationships with residents and partners.
• Confident organising events and facilitating group discussions.
• Good IT and administrative skills including report writing.
• A proactive, supportive, and community-focused approach.

How to Apply If you have the skills and passion for resident engagement, please submit your CV for immediate review.