Customer Agent
RQ1628368
£12.84 - £16.61 Per Hour
Full Time
Contract
Carmarthenshire, Carmarthenshire
Customer Service And Call Centre
Posted 5 hours ago
Expires In 29 Days
Job Description
Location: Carmarthenshire
Employment Type: Temporary
Number of Positions: 1
Start Date: 3 November 2025
Duration: 12 Weeks (until 31 January 2026)
Hours: 37 hours per week (Monday to Friday, 08:30 - 18:00, flexible with home working)
Salary: Competitive PAYE: £12.84+ per hour | Umbrella: £16.061
Are you enthusiastic, energetic, and eager to help? NRW People is excited to offer a dynamic temporary Customer Agent role with Carmarthenshire County Council. Starting 3 November 2025, this 12-week position offers a chance to be the first point of contact for residents, delivering top-notch customer service in a varied and flexible role.
What You’ll Do:
- Handle a wide range of enquiries via phone and online, including service requests, appointments, application advice, and form assistance.
- Resolve 80% of contacts at first point, acting as a customer advocate with courteous, efficient, and bilingual support.
- Manage social media responses, utilise IT systems, and support administrative tasks, with some home working and occasional office visits.
- Make decisions on service eligibility, assist with debt recovery, and collaborate with teams to boost satisfaction.
- A self-motivated individual with a polite and helpful nature
- Ability to work 37 hours/week (08:30 - 18:00) in a hybrid setting, adapting to diverse enquiries.
- Candidates must reside within a reasonable commuting distance to Carmarthenshire office locations.
- Eligibility to work in the UK.
- Up-to-date CV (to be submitted with application).
- Criminal Convictions Declaration (to be submitted with application).
- Confidentiality Agreement (to be submitted with application).
This role offers a rewarding opportunity to support the community, with competitive pay and a flexible hybrid work pattern. Based in Carmarthenshire, you’ll join a supportive team and make every day different!
How to Apply:
Ready to assist Carmarthenshire residents? Submit your CV, Criminal Convictions Declaration, and Confidentiality Agreement to NRW People today! Contact us at 01443 230222 or visit https://www.nrwpeople.co.uk/nrw-people/ for more details. Don’t miss this opportunity to join a dedicated team – apply now!
NRW People - Connecting Talent With Opportunity
Related Jobs
Pertemps | DHL
£15.45 Per Hour
Full Time, Temporary
Reading, Berkshire
Ref 224102369
Posted 4 days ago
Pertemps
£23,000 - £26,000 Per Annum
Full Time, Permanent
Wednesbury, West Midlands
Ref 046108477
Posted 19 days ago
Pertemps
£26,000 - £27,000 Per Annum
Full Time, Permanent
Brackley, Northamptonshire
Ref 002105262
Posted 26 days ago
Or copy link