Business Support Assistant

Job Advert: Business Support Assistant (Admin & Clerical) – Children’s Services
Location: Usk, Monmouthshire
Employment Type: Temporary (20 Weeks)
Start Date: 10 November 2025
Number of Roles: 1
Hours: 37 hours per week (Monday–Thursday 9am–5pm, Friday 9am–4:30pm)
Salary: PAYE: £13.69 per hour | Umbrella: £17.41 per hour

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Are you an organised and proactive administrator with a passion for supporting vital public services?

Network Recruitment Wales is seeking a Business Support Assistant to join Monmouthshire County Council’s Children’s Services Team in Usk for a 20-week temporary assignment. This is a varied, rewarding role supporting Social Work teams in delivering essential services to children and families across the county.
With a combination of office-based and agile working, this position is ideal for someone with strong administrative experience, attention to detail, and excellent IT skills who thrives in a busy, collaborative environment.

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What You’ll Do:

• Provide responsive, high-quality administrative support to Children’s Services teams.
• Manage correspondence, safeguarding referrals, and information requests with professionalism and accuracy.
• Maintain and update electronic records and databases, ensuring data integrity during system transitions.
• Handle tasks such as photocopying, scanning, room bookings, and minute-taking for meetings.
• Support financial processes including petty cash handling and monitoring expenditure.
• Assist with recruitment and HR-related administrative tasks.
• Act as a first point of contact for incoming calls and enquiries, ensuring clear communication and excellent customer service.
• Support digital systems (e.g., PLANT) — creating, maintaining, and closing case files in line with statutory requirements.
• Contribute to continuous service improvement through feedback and proactive problem-solving.

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What We’re Looking For:

• Proven experience in administration or customer service (public sector or social care desirable).
• Strong IT and data management skills, with proficiency in Microsoft Office and case management systems.
• Excellent organisational and communication skills, with accuracy and attention to detail.
• A proactive, reliable team player with a “can-do” attitude.
• Ability to work both independently and collaboratively in a busy environment.
• Must live within 30 minutes’ drive of Usk for office-based days.

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Essential Requirements:

• Eligibility to work in the UK.
• Two years’ references/work history.
• Enhanced DBS check (Children’s and Barred List).
• Confidentiality Agreement and Criminal Convictions Declaration.

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Why Join Us?

This is an excellent opportunity to be part of a dedicated Business Support Team that underpins the vital work of Children’s Services. You’ll play a key role in ensuring the smooth running of operations, helping social workers make a difference in children’s lives every day.
You’ll be supported by experienced colleagues, with initial training (approx. 5 weeks) followed by a hybrid working arrangement of 3 days in the office and 2 days working from home.

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How to Apply:

Ready to take the next step in your administrative career?
Submit your CV and required documents to Network Recruitment Wales today!
📞 Contact: 01443 230222
🌐 Visit: https://www.networkrecruitmentwales.co.uk/nrw-people/
Don’t miss this opportunity to join a professional and supportive team in Children’s Services — apply now!