Call Handler / Administrator

Call Handler / Administrator
Mon–Thurs 09:00 – 17:00 (45-minute break), Fri 09:00 – 15:45
Hourly rate – £14.29
Widnes
Temporary Ongoing (Opportunity to go permanent for the right candidate)

A leading hire company in Widnes is seeking a Call Handler / Administrator to join their team. This role is offered on a full-time, temporary basis with the potential to become permanent for the right candidate. You will play a key role in managing high call volumes, processing hire requests, and providing first-class customer service to support the smooth running of the business.

Responsibilities:

• Handle a high volume of incoming calls from customers in a professional and efficient manner
• Process hire enquiries, bookings, and extensions accurately within internal systems
• Provide customers with clear information on products, services, and availability
• Liaise with depots, drivers, and other departments to coordinate deliveries and collections
• Manage administrative tasks including data entry, documentation, and record keeping
• Resolve customer queries and issues, taking responsibility to ensure prompt solutions
• Maintain excellent communication with both customers and colleagues to support seamless operations
• Contribute to a positive, team-focused working environment and uphold company service standards

Requirements:

• Previous experience in a call handling or administrative role (hire industry experience desirable)
• Strong organisational skills with the ability to manage high volumes of work
• Excellent verbal communication and customer service skills
• Ability to work accurately under pressure and handle responsibility with confidence
• Good IT skills and experience using booking or CRM systems (training provided)
• A proactive, team-oriented approach with a focus on delivering results

If you feel like you are suitable for this role, please apply immediately through this job advert and a member of our team will be in touch!