Customer Service Advisor

We are working with our client based in Burgess Hill, seeking a professional and personable Customer Service Advisor to join their team.

This role is crucial to ensuring an outstanding customer experience from the initial enquiry through to after-sales support. You'll be responsible for managing communications, processing orders, and providing an exceptional level of service to both new and existing customers.

The Role

• Handling customer enquiries via phone and email
• Processing crash part and online orders
• Coordinating with internal teams to meet client expectations
• Managing post-installation follow-ups and issue resolution
• Maintaining accurate records and supporting general service functions

The Candidate

• Previous experience in customer service or a client-facing role
• Strong communication and organisational skills
• A professional, proactive, and team-focused attitude
• Competency in Microsoft Office (Excel, Word, Outlook)

The Package

• Salary starting from £25,500pa DOE
• Monday to Friday, 8.30am - 5.30pm
• Training & Progression opportunities available
• Free onsite parking
• Additional leave
• Company pension
• Regular company events