Field Delivery Coordinator

We are currently recruiting a Field Delivery Coordinator to work within our London team. You will be responsible for understanding resource requirements and constraints to prioritise our resources effectively to support the demands of the field engineers' work.

This role carries a high level of responsibility and requires an organised person who can plan efficiently, will engage well within the team and can provide clear communication to the wider stakeholders involved.

What you will be doing as a Field Delivery Coordinator

• Work with Schedulers from across the area to build fluid and resilient processes across all workstreams/projects.
• Draft procedures/guidelines once agreed upon as a reference point.
• Engage with counterparts to ascertain workload and requirements to prioritise jobs both on a planned and reactive basis.
• Plan and allocate collection and delivery tasks to our Support Drivers with the appropriate skill set and their respective operating geography through Salesforce.
• Plan job for works preparation (SLG, cone offs and letter drops) using Salesforce to ensure all materials and equipment are delivered to the correct address and are set up ahead of the start of works.
• Schedule collections and site clears to avoid any fixed penalty notices/permit fines.
• Ensure that Support Drivers maintain a healthy and safe work environment and endorse the Thames Waters Health & Safety commitment.
• Manage, allocate and prioritise the Support Drivers work stack to meet priority jobs (2 hour/4 hour) that need to be completed.
• Provide daily updates of resource utilisation and planned/ reactive jobs completed to maintain Inventory Field Operations service commitments.
• Review the weekend forecast to plan resources effectively.

The base location for this role will be Crossness STW, East London.

Hours of work are 45 hours a week, Monday to Friday. 7am – 5pm

What you should bring to the role

To thrive in this role, the essential criteria you’ll need are:

• Need to be organised and have a good understanding of work management processes and systems.
• You will have excellent attention to detail and good scheduling/ planning skills.
• Competent in working with business-critical systems such as Salesforce, Microsoft Excel, Outlook, and Word.
• Excellent verbal and written communication skills.
• A driving license is preferable.

What’s in it for you?

• Competitive salary up to £33,000 per annum, depending on skills and experience.
• Annual Leave - 24 days holiday per year, increasing to 30 with the length of service. (Plus bank holidays) 
• Contributory pension – Defined Contribution - Maximum of 12% -2x employee contribution.
• Personal Medical Assessments – Open to all once a year.
• Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.

Find out more about our benefits and perks

Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values

Working at Thames Water

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else just let us know, we’re here to help and support.
When a crisis happens, we all rally around to support our customers. As part of Team

Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.