Systems Optimisation Analyst

We are looking for a Systems Optimisation Analyst to work in conjunction with the System Optimisation Engineer to manage access to the clean water system.

You will contribute to developing and implementing a sustainable, longer-term strategy to run a calm network within regulatory requirements, with high-level reporting availability.

Primarily, the role is to support and provide information to the System Optimisation Engineer, and in addition, work alongside the Leakage, Network and Production teams.  
You will also be required to provide support during unplanned emergency events.

What you will be doing as a Systems Optimisation Analyst

• Monitor, investigate and resolve pressure issues, complaints and escalations as highlighted either directly by the customer or by alarming Critical Pressure Points, understanding areas and developing solutions to individual problems.
• Manage the District Metered Area (DMA) and District Meter (DM) availability issues. Explain variations against the target, including action plans to maintain and improve the position.
• Support the System Engineer in facilitating engineering and customer-led projects.
• Support the System Engineer in the management of unplanned emergency events with a view to mitigating against adverse effects to the customer, Supply Interruptions (SI4/SI12), water quality, brand image and levels of compensation paid to the customer due to disruption via the Customer Guarantee Scheme (CGS).
• Support the System Engineer and Risk Analysts in the timely completion of risk assessments required for the work impacting the clean water network, for example, the repair of leaks, the operation of assets on the network, installation/replacement of fire hydrants and other rechargeable work.
• Evaluate and analyse operational information, understanding data integrity difficulties, to resolve basic problems.

To thrive in this role, the essential criteria you’ll need are:

• The successful candidate should have an awareness of hydraulic principles and some transferable skills relevant to the water industry.
• An understanding of GIS mapping software and familiarity with data handling would be advantageous.
• Strong communication skills are needed, and confidence when negotiating with internal stakeholders in this post.
• It is essential that the candidate is organised, pragmatic and possesses a good analytical and problem-solving mentality.

What’s in it for you?

• Offering a salary up to £40,000 depending on skills and experience.
• Annual Leave: 26 days holiday per year, increasing to 30 with the length of service. (Plus bank holidays).
• Performance-related pay plan directly linked to company performance measures and targets.
• Generous Pension Scheme through AON.
• Generous Paternity Leave, including 4 weeks paid and an optional 2 weeks unpaid.
• Enhanced Maternity Leave, 26 weeks full pay and 13 weeks half pay!
• Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.

Find out more about our benefits and perks

Who are we?
We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.
Learn more about our purpose and values

Working at Thames Water
Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.
Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else just let us know, we’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.