Data Protection Administrator

At Thames Water, we make a daily difference to over 15 million customers. Every day we deliver 2.6 billion litres of clean water through 32,000 km of pipes - keeping taps running and toilets flushing. As the UK’s largest water company, we’re tackling today’s challenges and building resilience for tomorrow so our customers, communities and the environment can thrive.

What you’ll be doing as a Data Protection Administrator
We’re looking for a proactive and organised Data Protection Administrator to support the smooth running of the Data Protection function. You’ll be at the heart of our team, ensuring administrative tasks are completed efficiently, accurately, and to a high standard.

This is an excellent opportunity for someone with strong attention to detail, great communication skills and a passion for supporting data protection and customer service.

In this role, you will:

• Manage incoming emails and correspondence, directing queries appropriately.
• Maintain accurate records and databases in line with company policies.
• Log and manage SAR and EIR trackers.
• Extract and collate information to support information requests.
• Work closely with the wider team to manage and escalate risks, complaints, or data breaches.
• Support the creation and maintenance of data protection standards and guidance materials.
• Respond to data protection queries.
• Action requests for calls and provide general administrative support.

Base location: Hybrid – 1-2 days a week - Swindon (SN2 8BN) or Reading (RG1 8DB)
Working hours: 36 hours, Fulltime, Monday to Friday

What you should bring to the role

Essential
The essential criteria to help you succeed in this role is:

• Previous experience in an administrative or customer-facing role.
• Excellent time management, with the ability to prioritise and multitask.
• Strong attention to detail and problem-solving skills.
• Clear and confident written and verbal communication.
• Ability to work independently as well as collaboratively within a team.
• High level of accuracy in handling information.
• Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
• A Levels or equivalent are advantageous.

What’s in it for you?

• Competitive salary starting from £25,500 per annum, depending on experience.
• Annual Leave - 24 days holiday per year increasing to 28 with the length of service (plus bank holidays).
• Performance-related pay plan directly linked to company performance measures and targets.
• Generous Pension Scheme through AON.
• Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.

Find out more about our benefits and perks

Who are we?
We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.
Learn more about our purpose and values

Working at Thames Water
Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.
Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else just let us know, we’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.