HR Performance & Solutions Manager

42278

£70,000 Per Annum

Full Time

Permanent

Reading, Berkshire

Human Resources And Recruitment

Posted 2 hours ago

Expires In 29 Days

Job Description

The HR Performance & Solutions Manager is responsible for driving operational excellence by leading performance improvement initiatives and managing solutions delivery across the People Services & Reward team. You will work across the management team to align performance metrics with strategic goals, identify areas for operational enhancement, and implement business solutions. It also plays a key role in planning and delivering business engagement, ensuring smooth transitions through effective communication, stakeholder engagement, and change management practices. 

You will act as a key liaison between the management team, HR Partnering, and business stakeholders. Utilising your excellent influencing skills you will translate business needs into service solutions and performance priorities. Collaboration and communicate is integral in this high profile role, where you will play a major part in delivering solutions and continuous improvements.

What you will be doing as HR Performance & Solutions Manager
Performance Management - Oversight of performance meetings, including agendas, notes and actions. Monitoring and reporting delivery against objectives and key performance indicators (KPIs) across the team.

Continuous Improvement & Operational Excellence - Partner with the team to drive initiatives that streamline processes and enhance service efficiency. Embed a culture of continuous improvement and identify automation and digitisation opportunities to improve user experience and reduce manual effort.

Solutions Delivery - Oversee the delivery of projects and change initiatives aligned with strategic goals. Collaborate with cross-functional teams to ensure successful implementation of solutions.

Workforce Engagement - Owns the engagement agenda and plan for People Services & Reward, driving awareness and behavioural change through targeted communications, while enabling a culture of empowerment and self-service across the employee lifecycle.

Stakeholder Collaboration - Act as a key liaison between the management team, HR Partnering, and business stakeholders. Translate business needs into service solutions and performance priorities. Communicate progress, risks, and outcomes to stakeholders.

Location - Hybrid, Reading

What you should bring to the role?
To thrive in this role, the essential criteria you’ll need are:
  • Significant HR management experience gained in a large operational unionised business including management of functional performance and/or service delivery
  • Programme development & implementation experience, e.g. has led successful companywide HR change programmes including project management, change management, stakeholder engagement and communications
  • Exceptional communication skills to advise and influence at all levels of the organisation, representing the Director of Reward & People Services in some meetings and in writing
  • Analytical skills to find & interrogate data to report performance, derive insights and develop business cases
  • The ability to write in a clear, concise and grammatically correct manner
Additional skills would be great to bring
  • Project Management and/or Change Management qualification
  • SAP HR and/or SuccessFactors experience
  • Professional recognition such as CIPD
What's in it for you?
This is a brand new opportunity, giving you the remit to really make this role your own, bringing on board your experience and knowledge to embark on an impactful and positive journey. You will be joining a company going through an exciting turnaround plan, working with dedicated, talented and supportive teams. 
  • Competitive salary - Circa £70,000 per annum.
  • Car Allowance - £5,800.
  • Private Health Insurance.
  • Performance-related pay plan: directly linked to both company and individual performance
  • Annual Leave: 26 days holiday per year, increasing to 30 with the length of service. (Plus bank holidays)
  • Contributory pension – Defined Contribution - Maximum of 12% -2x employee contribution.
  • Personal Medical Assessments – Open to all once a year.
  • Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.
Find out more about our benefits and perks

Who are we?
We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values

Working at Thames Water
Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.
If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else just let us know, we’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.