Design Administrator

Do you thrive in a fast-paced environment and enjoy collaborating with diverse stakeholders? We have an exciting opportunity to join our Developer Services team as a Design Administrator. 

What you’ll be doing as a Design Administrator  

As a Design Administrator, you’ll play a vital role in keeping our processes running
smoothly, from auditing jobs to managing customer communication. Working closely with your team, you’ll ensure that everything stays on track, providing great service along the way.  

• Reviewing job classifications for accuracy and procedural compliance.

• Resolving pending accounts by investigating job statuses and updating customer records.

• Processing refunds for new water connection quotes.

• Managing private land notices and maintaining updated records.

• Closing applications for jobs that cannot proceed.

• Handling payments and notifying customers about payment holds.

• Submitting Network Approval requests to advance projects. 

Location: Clearwater Court, Reading 

Contract Type: 26 weeks Temporary Assignment 

Hybrid role-  Office based Mondays and Tuesdays 

What you should bring to the role 

• Exceptional customer service skills with the ability to navigate evolving needs.

• Strong written and verbal communication skills to foster effective relationships.

• Comfortable and confident in verbal communication with stakeholders.

• A keen eye for detail to ensure accuracy and compliance in all tasks.

• Strong problem-solving abilities and the resilience to perform under pressure while meeting targets.

• Proficiency in IT systems, including Microsoft Office (Excel, Outlook) and internal platforms.

• A quick learning ability and adaptability to our processes and policies.

What’s in it for you? 

• Hourly Rate: £14.71 per hour.
• Length of assignment: 26 weeks.
• Required Start date: ASAP.
• Hours: 36 hours per week.

Please note you will be on assignment at Thames Water via Pertemps

Who are we?

At Thames Water, our purpose is crystal clear - to deliver life’s essential service so our customers, communities and planet can thrive.
 
Water is life’s great leveller. Every living thing needs it, every single day. From people to plants, birds to bees, farms to factories, we all need it to thrive, and we’re committed to taking care of it for us all.
 
But keeping water flowing is becoming harder. From scorching summers to wetter winters, extreme weather affects everything from our pipes to our local rivers. We need to keep millions more kettles boiling, public services operating, washing machines spinning, showers running and more, so every drop is more precious than ever. Are you ready to play your part?

Working at Thames Water

At Thames Water, we recognise that people are at the heart of our business. To help us succeed in providing life's essential services, we need a range of skills and capabilities,
representative of society throughout our business.

We seek to attract and retain a cultural mix of people who can offer different but complementary attitudes, values, talents, and knowledge. We understand the importance of appreciating and harnessing the unique skills, experiences, background, and differences that each individual brings.

Our overarching diversity and inclusion aim is to ensure Thames Water is a diverse and inclusive great place to work. We encourage applications from everyone and offer extra support for those who need it throughout the recruitment process.

Find out more about working at Thames Water.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.