Water Quality Technician

Thames Water is the UK’s largest water and wastewater company. We make a daily difference to our 15 million customers by supplying 2.6 billion litres of water through 32,000 km of pipes, keeping taps flowing and toilets flushing.

At Thames Water, every one of our actions, big and small, matters every day. Water is essential to life, so our business is always open.

What you’ll be doing as a Water Quality Technician

Every year, we carry out over 500,000 tests on samples of water that we routinely collect from our treatment works, reservoirs, and randomly selected customer properties, to ensure your drinking water is of the highest quality.

• Collecting samples from treatment works, reservoirs, and customer addresses; will involve regular cold calling, so a high level of assurance and strong customer service skills are an absolute necessity. These samples will be your responsibility to test for the relevant testing which has been requested. You will have access to the equipment you need to complete testing on your vans. This will include bottles, thermometers, and other relevant equipment required for your role.
• You’ll oversee managing the maintenance of your sampling records and sampling equipment to UKAS and DWI standards.
• Planning your workload and delivering monitoring program, liaising with the Technical Scheduling team, CSWQ group, and Process Team for technical data and Regulatory and Performance team for all reactive work, all in line with Company Protocols.
• Other duties will include investigating possible supply issues, whilst effectively planning routes and collection programs.
• Arranging appointments with customers and sampling customer complaints, and taking part in events.
• Taking part in an out-of-hours roster which includes weekends working on a five-week rotation.
• Driving is a huge part of this role, so to be happy driving for a large portion of your day.

What you should bring to the role

• Having excellent customer service skills is needed as you will be visiting customers' homes on behalf of Thames Water.
• Have the confidence to cold call upon residential and commercial properties.
• Be organised and work well on your own.
• Have excellent attention to detail, as you will have to keep records of all samples taken daily.
• Have existing knowledge or be open to learning about the water industry and processes relevant to this area of work.
• Have excellent written and oral communication and interpersonal skills, as well as being computer literate.
• To be comfortable driving a large-sized commercial van and be poised driving in a busy. environments, such as city centres or enclosed estates, as well as remote rural locations.
• A clean driving license is essential, journey planning and route-finding demonstrate efficiency as well as good driving knowledge, as you will be working as part of a busy team across a wide geographical area.

What’s in it for you?

• Hourly Pay rate: £14.03.
• Location: Walton-on-Thames, KT12 2EG. This role will heavily involve being field-based in the area.
• Length of assignment: 26 weeks.
• Hours: 38 hours per week.

Please note you will be on assignment at Thames Water via Pertemps.

Who are we?

At Thames Water, our purpose is crystal clear - to deliver life’s essential service so our customers, communities and planet can thrive.
 
Water is life’s great leveller. Every living thing needs it, every single day. From people to plants, birds to bees, farms to factories, we all need it to thrive, and we’re committed to taking care of it for us all.
 
But keeping water flowing is becoming harder. From scorching summers to wetter winters, extreme weather affects everything from our pipes to our local rivers. We need to keep millions more kettles boiling, public services operating, washing machines spinning, showers running and more, so every drop is more precious than ever. Are you ready to play your part?

Working at Thames Water

At Thames Water, we recognise that people are at the heart of our business. To help us succeed in providing life's essential services, we need a range of skills and capabilities, representative of society throughout our business.

We seek to attract and retain a cultural mix of people who can offer different but complementary attitudes, values, talents, and knowledge. We understand the importance of appreciating and harnessing the unique skills, experiences, background, and differences that each individual brings.

Our overarching diversity and inclusion aim is to ensure Thames Water is a diverse and inclusive great place to work. We encourage applications from everyone and offer extra support for those who need it throughout the recruitment process.

Find out more about working at Thames Water.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way.

Disclaimer: Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.