Pollution Coordinator

Thames Water is looking for a Pollution Co-ordinator to join us on a permanent basis. As a Pollution Co-ordinator working in the Waste System Operations Control Room, you will be responsible for protecting our customers from flooding and the local environment from pollution by ensuring both urgent and proactive field responses to potential issues identified on our wastewater systems. The increasing introduction of new smart tools will allow you to increase your proactive approach to your work in the future.

What you will be doing

• Working in Thames Waters Wastewater Control Room, which is co-located with the Clean Water Control Room, Operational Customer Centre, and our Logistics Control Centre.
• Assessing incoming information from e-mails, phone calls, direct messaging, and the control room systems to ensure risks are identified and responded to in priority order and high-consequence risks are escalated to the incident team as soon as possible.
• Desktop risk assessments to understand pollution risk for reported potential pollutions from both clean water sites and wastewater sites, and their associated piped and sewer networks.
• Understanding the sewage pumping station and sewage treatment work performance.
• Arranging urgent field responses
• You will coordinate multiple pollution responses to ensure that pollution impact is ideally prevented, or minimised, and pollution recovery is achieved as soon as possible.
• Providing notifications and updates to the Environmental Agency and Natural England
• Accurate logging of the information received, and the decisions and actions taken.
• Other ad hoc duties as and when required.

Location- Kemble Court, RG26AD

Working Hours – This position has a 6-week rota consisting of 12-hour shifts across the whole week.

We are looking for you to have:

• Be proactive, organised, and methodical approach to allow you to effectively manage peaks in workload that typically occur during wet weather.
• Have the ability to accurately analyse information, make decisions and present conclusions in a time-pressured situation.
• Have good communication and interpersonal skills for day-to-day liaison with colleagues, stakeholders, and customers.
• Have knowledge and passion for environmental protection.
• Be competent with IT systems, Excel, Word, and email.
• Have the desire to learn and use new systems and technology, and to support their implementation and improvement.

What’s in it for you?

• Competitive salary from £33,000 to £42,000 per annum
• Annual Leave - 26 days holiday per year, increasing to 30 with the length of service (plus bank holidays)
• Generous Pension Scheme through AON
• Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.

Find out more about our benefits and perks

Who are we?
We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values

Working at Thames Water
Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and excellent benefits.

Whether you’re interested in a role in one of our call centres or science labs, we’re looking for people like you with real passion and a burning desire to make things better.

So, if you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

Our overarching aim is to ensure that Thames Water is great, diverse, and inclusive place to work. We welcome applications from everyone and offer extra support for those who need it throughout the recruitment process. Our aim is to remove any real or perceived barriers to success, so if you need assistance, we’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

Disclaimer: Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.