Customer Service Coordinator

223204167

£28,000 - £32,000 Per Annum

Full Time

Permanent

Swindon, Wiltshire

Administration

Posted 9 hours ago

Expires In 29 Days

Job Description

Customer service coordinator 

Location: Swindon SN2

Salary: £28,000 -  £30,000 DOE | Mon-Fri 08:00- 17:00 | Permanent position 

Swindon Pertemps is currently recruiting on behalf of our client based in the SN2 area of Swindon for a confident Customer Service Coordinator. You’ll play a vital role as the key point of contact, confidently managing a high volume of customer interactions and taking full responsibility for delivering exceptional service every day.

This is an exciting opportunity to develop your skills and progress your career within a supportive and growing company.

Key responsibilities:

  • Handling inbound and outbound calls in a professional and friendly manner

  • Updating customers on the progress of their claims and vehicle repairs

  • Managing online insurance portals to keep claim information current

  • Processing invoices and tracking policy excess payments

  • Coordinating courtesy car arrangements

  • Liaising with insurers regarding accident claims

  • Maintaining accurate and up-to-date records across all systems

What we’re looking for:

  • Previous experience in customer service, ideally within automotive, insurance, or a similar fast-paced environment

  • Strong telephone manner and excellent communication skills

  • Confident managing multiple systems and online portals

  • Organised, detail-oriented, and able to prioritise tasks effectively

  • A team player with a can-do attitude and willingness to learn

Call Pertemps and ask for Snix on 01793 615021 to find out more and apply today!