1st/2nd Line IT Engineer

We are recruiting for a 1st and 2nd line on-site user Support Engineer on contract to work for a Pharmacutical organisation based in Slough.


  
Some of the daily activities are: 
 

• End users support 
• Windows 10 and Microsoft O365 troubleshooting. 
• Resolution of software and hardware issues (laptop, desktop, printers) 
• Installation and configuration of laptops 
• Software issues for inhouse applications 
• Handling of tickets in the IT ticketing tool 
• Quick analysis and incident management, close collaboration with expert team 
• Preparing new hardware 
• Building laptops and PC's with SCCM 
• Basic meeting support knowledge (Teams and AV Support) 
• Physical installation of cabling, monitors, dockings, pc's, printers, . 
• Basic Network knowledge (Patching.) 

  
The ideal candidate will be an expert in dealing with customers at all levels; you bring hands-on technical skills as well as great interpersonal skills. 
  

• ITIL minded 
• Previous experience of supporting Mobile devices and hand-held devices (Intune – DEP…) 
• Good administrative experience, attention to detail, ensures accuracy of data, provides data for reporting and processing of information (ticketing tool, SLA,.) 
• Previous experience working in a corporate IT environment is an asset