Contract Manager Estate Services

Contract Manager – Estate Services (Full-Time, Office-Based)
Department: Housing
Reports to: Strategic Head of Place
Rate: £400 per day (Umbrella)
Grade: PO5
Responsible for: 4 x Contract Monitoring Officers
Location: Hammersmith & Fulham – Office-based (no hybrid working)
The RoleWe’re seeking an experienced Contract Manager to lead the delivery of two key estate services contracts – cleaning and grounds maintenance – ensuring high standards right across our estates.
This is a full-time, office-based position offering £400 per day (umbrella). You’ll play a pivotal role in managing contractor performance, supporting a small team, and keeping our neighbourhoods clean, safe, and well-kept for residents.
Key Responsibilities

• Manage and monitor two major contracts for cleaning and grounds maintenance.
• Lead, coach, and support four Contract Monitoring Officers.
• Hold regular performance meetings with contractors and monitor KPIs and SLAs.
• Oversee inspections, identify improvements, and ensure high-quality outcomes.
• Work with residents and internal teams to swiftly resolve issues.
• Produce performance reports and analyse data to improve service delivery.
• Ensure compliance with health & safety, and align actions with the Council’s climate commitments.

About You

• Proven background in contract management, ideally within housing or estate services.
• Strong leadership and communication skills with a proactive, problem-solving mindset.
• Confident managing performance data, reports, and contractor relationships.
• IT literate with good analytical ability.
• Positive and professional attitude with a commitment to resident satisfaction.
• Must be available to work full-time on site in Hammersmith & Fulham.