Business and Customer Support Assistant

Business and Customer Support Assistant

📍 Location: Angus
📅 Contract: Temporary, Immediate Start – Until End of December 2025
💷 Pay: £13.63 per hour

We are seeking a highly organised and proactive Business and Customer Support Assistant to join our clients team in Angus on a temporary basis. This role offers the opportunity to make an immediate impact by supporting key business functions, customer service delivery, and project administration.

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Key Responsibilities

• Manage and organise diaries for two staff members.
• Collate Freedom of Information (FOI) data, update systems (DASH), and prepare reports.
• Monitor deadlines, chase late submissions, and distribute completed work.
• Take accurate meeting minutes.
• Support the organisation of events. 

• Provide excellent customer service across phone, face-to-face, and digital channels.
• Connect customers to the right services and ensure they receive accurate, timely information.
• Process customer requests in line with guidance, legislation, and policies.
• Support continuous improvements in service delivery.

• Format reports, letters, and mail merges.
• Enter, process, and manage sensitive information securely in various systems.
• Maintain filing systems (physical and electronic), including archiving and retrieval.

• Process orders, invoices, cash, and payments in line with council protocols.
• Record, reconcile, and maintain financial documentation.
• Generate invoices and support recovery of outstanding funds.

• Assist in project management tasks, documentation, and communication.
• Collate and check data to provide insights for business decision-making.
• Contribute to reviewing and improving processes for efficiency and customer focus.

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Essential Skills & Experience

• Ability to handle sensitive information with confidentiality and discretion.
• Strong organisational skills with the ability to prioritise and meet deadlines.
• Excellent digital skills and confidence with a range of technology and systems.
• Clear and concise communication skills (written and verbal).
• Strong interpersonal skills and customer service experience across multiple channels.
• Experience in collating, checking, and organising data for business use.
• Ability to follow financial processes accurately and maintain records.
• Proven ability to manage multiple responsibilities simultaneously.
• Experience working in project teams and supporting delivery.

• Customer-focused and committed to high-quality service delivery.
• Detail-oriented, methodical, and proactive in approach.
• Positive team player with strong interpersonal skills.
• Confidence in problem-solving and decision-making.
• Flexible, adaptable, and willing to learn and develop.

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Additional Information

• This role may require working from different locations across Angus to support team needs.
• On occasion, support for incident management outside normal working hours may be required.

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📩 How to Apply
If you are enthusiastic about supporting business operations and delivering excellent customer service, we would love to hear from you. Please apply with your CV!