Customer Service Administrator

Role: Customer Service Administrator
Hourly Rate: £12.82ph
Hours of work: Monday to Thursday: 8am to 4.30pm, Friday: 7.30am to 1pm
Location: Dudley

Pertemps are recruiting for a highly organised, motivated, and experienced Customer Service Administrator to join our client in the Dudley Area. This is a fantastic opportunity to joining a leading manufacturer with the automotive industry, offering a long-term opportunity and stability for the right candidate. You will play a key role in supporting customer accounts, processing orders accurately, and ensuring communication between customers and internal departments.


Key Responsibilities:

• Serve as the primary point of contact for customer enquiries, building strong and professional relationships.
• Process customer orders, forecasts, schedule changes, and amendments with high accuracy.
• Maintain customer data and documentation within ERP/CRM systems, ensuring records are up to date.
• Monitor the progress of orders and work closely with production, planning, and logistics to meet delivery deadlines.
• Support customer reviews by preparing reports, KPIs, and order/delivery updates.
• Investigate and resolve issues relating to deliveries, quality concerns, returns, and documentation discrepancies.
• Liaise with internal teams regarding changes to demand, stock levels, and customer requirements.
• Raise and manage delivery notes, invoices, credit notes, and non-conformance reports.
• Assist with general administrative duties, filing, and support required for audits and compliance.
• Maintain a high standard of customer service, ensuring satisfaction and consistent service levels.

Successful candidates will have:

• Proven experience within a customer service administration role (Essential)
• Automotive industry experience (Essential) due to the fast-paced, schedule driven environment.
• Confident using ERP and CRM systems with strong IT Literacy.
• Excellent communication skills, both written and verbal.
• Strong organisational skills with the ability to multitask and meet deadlines.
• High attention to detail and accuracy when processing data.
• Ability to work collaboratively with internal teams and handle pressure professionally.
• Problem-solving mindset and a proactive approach to customer issues.

What we offer:

• Weekly pay.
• 37.5-hour working week with an early finish on Fridays.
• Supportive working environment with full training provided.
• Temp to Perm opportunity 
• Chance to develop your skills within a fast-paced automotive environment.

If you are looking for a new opportunity within a progressive company, please click 'Apply' below to be considered for this opportunity.