Operations Assistant (Online)

Job Title: Operations Assistant (Online)
Location: Longbridge
Hours: Full time, Monday–Friday (Hybrid on completion of training)
Salary: Up to £24,000

An established and growing global business is looking to appoint an Operations Assistant to join their small, dynamic Online team based in Longbridge. This role is ideal for an entry-level candidate, graduate, or someone with experience in a similar administrative, operations, or customer-focused role who is keen to learn, develop, and progress.

The Role:

The Operations Assistant (Online) will support the day-to-day activities of the online operations function, playing a key role in ensuring smooth processes, strong collaboration across teams, and an excellent customer experience.
 
Key Responsibilities:

• Supporting day-to-day online operations and order processing
• Checking stock availability and providing updates on product availability
• Assisting with online inventory administration and system updates
• Working with our sales team to discuss price lists and closing orders accurately
• Processing customer refunds, returns, credits, and reconciliations
• Liaising with internal teams including Accounts and Operations
• Responding to customer queries and complaints, resolving issues efficiently and professionally
• Ensuring invoicing is accurate and completed within deadlines
• Producing regular reports to support operational performance
• Identifying opportunities to improve processes and enhance the customer experience

About the Candidate:

• Personable, confident, and comfortable communicating with customers and colleagues
• Highly organised, self-sufficient, and proactive
• Strong attention to detail and ability to manage multiple tasks
• A collaborative team player focused on achieving shared objectives
• Customer-focused with a passion for delivering excellent service
• Confident using systems and Microsoft Office; Excel knowledge advantageous
• Previous office-based administration, operations, or customer service experience beneficial but not essential
• Willingness to learn with genuine opportunities for development and progression

What’s on Offer:

• Hybrid working following initial training
• Full-time role, Monday to Friday
• Supportive and collaborative team environment
• Clear opportunities for learning, development, and career progression

This is a fantastic opportunity for someone looking to start or develop a career within online operations and customer experience in a growing and ambitious business. To apply, click ‘APPLY’ with your up-to-date CV, or send your CV directly to Holly.Bevan@pertemps.co.uk.