Customer Support Coordinator

Customer Support Coordinator
Cannock (office based)
Permanent, full-time (35 hours per week) including some weekend work (2 weekends out of every 4)
£24,000 basic with potential to earn up to £30,000 including commission and bonuses
 
Join a fast-growing, client-focused team in a busy customer support environment. As a Customer Support Coordinator, you will manage inbound and outbound client communications via a busy helpline, support Account Managers, and ensure excellent service delivery.

This role offers excellent opportunities for development and career progression.
 
Benefits:

• Potential to earn up to £30,000 through bonuses and commission
• Full training and development with clear career progression
• Supportive working environment
• Healthy work-life balance
• Birthday off

Key Responsibilities:

• Support Account Managers with daily tasks and client communications
• Handle client enquiries and gather key information for assessments
• Provide clear overviews of available products and services
• Collaborate with partner organisations and keep stakeholders informed
• Offer expert advice on a wide range of customer enquiries
• Ensure smooth communication between clients and internal teams

What We’re Looking For:

• Outstanding customer service skills and a passion for helping people
• Confident and professional telephone manner
• Strong work ethic and eagerness to learn
• Previous sales or customer service experience is a bonus
• Ability to thrive in a busy, fast-paced environment